REFUND POLICY
Our Refund Policy complies with the terms of airlines, hotel suppliers, and transport operators.
General Rules:
Refund eligibility depends on the fare rules of the ticket or travel service purchased.
Some airline tickets may be non-refundable.
Hotel bookings may have free cancellation or non-refundable options.
Service fees charged by our agency are not refundable.
Refund Process:
Requests must be submitted in writing via email: office@eximtursrl.shop
Once processed, refunds typically take 7–30 business days depending on the supplier.
If the service provider issues a penalty, this amount will be deducted from the refund.
Cases Eligible for Refund:
Service provider cancellation
Medical emergencies (documentation required)
Changes imposed by airlines or transport operators
We will assist you in understanding the applicable rules for your specific booking.